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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A popup will open. It offers in-depth info about all the operations that you can carry out on that particular page. Each context menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide array of instructional videos demonstrating how to work with our Control Panel. They're created for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can quickly find their way around our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you are looking for, have a look at our extensive FAQ database, which contains questions asked by actual individuals and offers practical solutions. We regulary "revamp" our FAQ section with new entries in an attempt to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can contact our fantastic team of tech support engineers available 24x7x365 and eager to assist you with any problem. Each support ticket you send will be answered within 1 hour (the average support ticket response time is only twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 246657

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com